Support
Stuck, spotted a bug, or have a question the answers below don't cover? Email me. It's just me behind Goosey Games, and I read everything.
support@gooseygames.comFrequently asked
How do I restore my purchases?
Open the game's Settings and tap Restore purchases, making sure you're signed in to the same store account you originally bought with. If something still hasn't come back, email me with your store receipt and I'll put it right.
How do I change my consent for personalised ads or analytics?
If you're in the UK or EEA, open Settings → Privacy settings inside the game and change your answer. The change takes effect straight away. Outside the UK and EEA the game doesn't ask for consent, so there's no in-game switch; each game's privacy policy explains what applies where you live.
How do I delete my game data?
My games store progress on your device, so deleting the app's data removes it. On Android: Settings → Apps → the game → Storage → Clear data, or simply uninstall the game. If Android backup is turned on, a copy of your save may also be kept in your own Google account and put back when you reinstall; I never see it. To remove it, switch off backup in your phone's settings (usually Settings → System → Backup) or delete the backup from your Google account. Games that use analytics also keep gameplay data with Google Analytics for Firebase; to have that deleted, email me with the analytics ID shown in the game's Settings screen (tap it to copy), as explained under Deleting your data in the Tiny Zoo privacy policy. If a game has cloud save, its privacy policy explains how to have that copy deleted too.
I found a bug. What should I tell you?
Email me with the name of the game, your device model, and what you were doing when it happened. A screenshot or screen recording helps enormously.